TRUST & SECURITY

Trust should be inspectable—not implied.

InfraNet handles sensitive workplace operations. This center explains the security, privacy, reliability, accessibility, data-management, and governance practices behind the platform—and links directly to the policies that define them.

TRUST CONTROL OVERVIEW
Platform protection modelDocumented controls and operating practices
Active
A
Access controlLeast privilege and role-based access
Applied
D
Data protectionEncryption and tenant isolation
Applied
M
MonitoringAlerting and incident response processes
Active
R
ReliabilityBackups, recovery, and continuity planning
Maintained

Overview of documented practices; detailed terms live in linked policies and customer agreements.

TRUST THROUGH TRANSPARENCY

Read the policies. Examine the practices. Judge for yourself.

Important work should not depend on memory, and trust should not depend on marketing language. InfraNet documents its practices in public, plain-language resources that can be reviewed without a login, nondisclosure agreement, or sales conversation.

The goal is a clear record of how information is handled, how the platform is governed, and where customer and InfraNet responsibilities begin and end.

THE INFORMATION IN SCOPE

Workplace data can be operationally necessary and deeply sensitive.

Access and handling must reflect the nature of each record—not merely the fact that it belongs to one employee event.

01

Claims and injury

Workers’ compensation, treatment, restrictions, communications, return-to-work, and related claim records.

02

Leave and accommodation

Certifications, requests, interactive-process records, restrictions, decisions, and implementation history.

03

Employee relations

Concerns, interviews, evidence, investigation work, corrective action, and sensitive follow-up.

04

Safety and compliance

Incident reports, OSHA records, near misses, corrective actions, and operating documentation.

SECURITY APPROACH

Layered controls around access, data, infrastructure, and response.

InfraNet’s security approach includes least privilege, defense in depth, encryption, tenant isolation, monitoring, and incident response.

Read the Security Overview →
01
Identity and accessRole-based access and least-privilege operating practices.
02
Data protectionEncryption and tenant isolation support separation and confidentiality.
03
InfrastructureCloud controls, redundant systems, backups, and recovery processes.
04
Detection and responseMonitoring, alerting, escalation, and documented incident-response processes.
ILLUSTRATIVE ACCESS MODEL
ROLEOPERATING VIEWSENSITIVE DETAIL
ManagerAssigned actionsLimited
HR PartnerApproved casesRole-based
Leave AdminLeave workflowAuthorized
InvestigatorAssigned matterAuthorized
ExecutiveAggregate viewLimited

Illustrative model — customer configuration and agreements govern actual access.

ACCESS FOLLOWS RESPONSIBILITY

Visibility does not require exposing every detail.

Connected operations need carefully separated views. A manager may need a task and due date without medical detail. An investigator may need an assigned file without unrelated employee history.

Customer organizations control authorized access.InfraNet provides the platform structure; customers define users, roles, responsibilities, and approved visibility within the applicable configuration and agreement.
PRIVACY AND DATA MANAGEMENT

Customer data is not a secondary product.

The published privacy and retention commitments define how customer information is handled.

Collect what is necessary

Data collection is tied to providing and operating the service.

Do not sell customer data

InfraNet does not sell customer information.

Do not mine it for our purposes

Customer data is not mined for unrelated InfraNet purposes.

Customer ownership and control

Customer organizations maintain ownership and control as described in the governing terms.

RELIABILITY AND RESPONSE

Protection also means maintaining service and preparing for disruption.

InfraNet’s approach includes monitoring and alerting, backup and recovery processes, redundant systems, business-continuity planning, and incident-response practices.

OPERATING READINESS
M
MonitorDetect service and security signals
T
TriageAssess impact and route response
R
RespondContain, communicate, and coordinate
L
LearnReview and improve operating controls
Business Continuity →
SHARED RESPONSIBILITY

A secure platform and a well-governed customer environment work together.

InfraNet responsibilities

Operate and protect the platform
Maintain documented security and response practices
Handle data under applicable terms and policies
Provide controls that support customer governance

Customer responsibilities

Approve users, roles, and access
Use the platform under policy and agreement
Protect credentials and customer-controlled systems
Govern what information is entered and how it is used
REVIEW BEFORE YOU RELY

Bring your security, privacy, and governance questions.

We’ll walk through the platform, public policies, customer controls, and responsibility boundaries relevant to your review.

Start a Trust Review