Intake
Capture what was reported and what it triggered.
THE INFRANET PLATFORM
InfraNet is the operating layer for employee events that cross HR, Safety, Operations, and outside partners—keeping ownership, timing, communication, and evidence connected from intake through closure.
WORKPLACE INJURY · OPEN
Incident documentedSafety · Completed
Claim initiatedRisk · In progress
Restriction reviewHR · Owner needed
THE OPERATING LAYER
Keep the HRIS, payroll, carrier, safety, and specialist systems that already do their jobs. InfraNet connects what happens between them.
THE EVENT LIFECYCLE
Different events require different judgment. The operating spine stays consistent, so people always know what happened, what matters now, and what comes next.
Capture what was reported and what it triggered.
Make the next responsible action visible.
Keep deadlines and waiting periods attached to the event.
Surface what is overdue, blocked, inconsistent, or high risk.
Preserve communication, decisions, handoffs, and documents.
ONE OPERATIONAL VIEW
InfraNet brings the current state, responsible people, deadlines, connected work, and complete history into one shared view. Each team sees what it needs without losing the whole story.
WORKSPACES
Configure the responsibilities and regulatory overlays each organization needs while preserving one connected event history.
Claims, restrictions, communications, and return-to-work coordination.
02FMLA, ADA, PWFA, certifications, decisions, and follow-up.
03Incidents, recordability, day counts, logs, and corrective action.
04Concerns, investigations, decisions, remediation, and patterns.
05Claims, response deadlines, hearings, and separation history.
06Operational reporting across the complete employee journey.
ATTENTION, NOT NOISE
Captain surfaces bounded operational attention from the actual event state—without inventing facts, making decisions, or replacing professional judgment.
Explore Captain & Captain’s Log →Deadline approachingCertification due in three business days
Ownership unclearRestriction received with no assigned reviewer
Connected event changedNew leave request affects the return-to-work plan
THE PEOPLE AROUND THE PLATFORM
Implementation, Concierge, and coverage support help configure the platform around the organization’s real responsibilities—not an idealized template.
Configure ownership, sites, workspaces, responsibilities, intake, and open-event migration.
Operational support, configuration refinement, and review around how the work actually moves.
Planned absence support helps the work keep moving when the team needs real time away.
START WITH AN EVENT
We’ll map the handoffs, deadlines, waiting, decisions, and ownership—and show what connected operations could look like.
The Platform
InfraNet is the operational layer around the HRIS—the connected work that begins when something happens to an employee and compliance, safety, and people responsibilities start moving across the organization.
HR Compliance Operations
Most HR systems are built to hold employee data, run payroll, administer benefits, recruit, and onboard. That work matters. It is also not where many employers lose the thread.
The thread gets lost after an injury, a leave request, an accommodation conversation, a complaint, a near miss, a regulatory deadline, or a carrier handoff. One event creates work for several people, and each person sees only the portion assigned to them.
InfraNet gives that work a connected operational home. It carries intake, ownership, deadlines, communications, documents, waiting-on state, follow-up, attention, and closure while leaving employment and legal authority with people. InfraNet facilitates action. It does not make legal determinations.
Built for the Operational Side of HR
Connected
A workplace injury can connect workers’ compensation and OSHA recordkeeping. Leave can sit beside related employee-relation work. Related responsibilities do not have to become isolated spreadsheet rows.
Documented
Actions, communications, ownership, status changes, documents, deadlines, and closure remain with the case instead of disappearing with someone’s inbox.
Visible
Command Center attention, waiting-on intervals, and bounded signals make it harder for stalled work to depend entirely on tribal knowledge.
What the Platform Carries
InfraNet is not sold as a collection of disconnected, paywalled modules. Every client receives the complete platform. Configuration reflects the workforce, operating environment, and responsibilities the organization actually carries.
First report, carrier coordination, medical and indemnity context, return-to-work work, litigation flags, follow-up, and closure.
FMLA, ADA interactive process, PWFA, parental leave, disability-related tracks, communications, monitoring, and return to work.
Injury and illness intake, near miss, maintenance, corrective work, recordability review, and 301, 300, and 300A records.
Concerns, confidential intake, investigations, retaliation awareness, documentation, ownership, and follow-through.
Claims, hearings, chargebacks, deadlines, supporting records, and external coordination.
Operational Overlays
DOT, union representation, state-specific responsibilities, certifications, and other configured work when they apply to the organization.
When the organization changes, InfraNet changes with it. Add drivers and DOT responsibilities can be configured. Add represented employees and the union representation layer can be configured. Add a state or site and the relevant operating context can follow. The client does not need another sales cycle every time the workforce creates a new responsibility.
How Work Enters
Employees and reporters can begin through public intake links without an InfraNet account. Organizations can use a company-wide link, site-specific QR, or a QR tied to a named workplace location such as a station, machine, area, piece of equipment, or vehicle.
When the QR is tied to a workplace location, the report can arrive with that context already attached. HR reviews submissions in the Intake Center and opens the supported work that fits the facts. Anonymous concern paths can preserve a way for the reporter to return without requiring an account.
The intake is not the end product. It is the beginning of a working loop. See how an employee event moves from the first report through triage, ownership, deadlines, attention, and documented closure.
The Shared Operating Spine
Intake
Preserve what was reported and where it began.
Ownership
Make the next responsibility visible as work moves between people.
Time
Keep deadlines and waiting-on intervals attached to the case.
Communication
Keep relevant employee and stakeholder messages with the work.
Attention
Surface what appears late, blocked, incomplete, or ready for review.
Operational Memory
Close the loop without deleting the story of how the work moved.
The System Around the Work
Command Center
Command Center brings open events, overdue work, waiting-on blockers, and supported attention items into a morning operating view that clicks back into the source.
Captain & Captain’s Log
Captain can add bounded operational context to supported attention. Captain’s Log preserves what the platform saw and what people did. Human judgment stays at the helm.
Concierge
Concierge provides high-touch implementation and operational support, ten days of enhanced absence oversight, and quarterly and annual report presentations.
Works Alongside the HRIS
The HRIS remains the system of record for employee data. Payroll continues to run payroll. Carriers, TPAs, counsel, clinics, and other partners keep their responsibilities. InfraNet carries the employer’s operational work across the handoffs between them.
That distinction matters. InfraNet is not an HRIS, payroll system, benefits platform, ATS, law firm, carrier, TPA, or replacement for human judgment. It sits beside the existing HR stack and gives the work created by employee events somewhere connected to live.
Live integrations are claimed only when they exist. Manual-first entry, roster import, structured follow-up, and supported communication paths create a useful starting system without pretending every outside platform is already connected by API.
Implementation & Continuity
Implementation begins with the real operating environment: workforce roster, sites, states, responsibilities, current tools, open work, historical context, and the people who own each handoff. InfraNet helps configure what applies and establish a working intake-to-case loop before the organization treats the system as live.
Historical cases are scoped with the client. Open matters can be prioritized so the team can operate from day one, while larger historical migration is handled deliberately instead of being sold as a magic upload that reconstructs missing context.
High touch continues after setup. Concierge adds implementation support, operational review, planned absence coverage, and reporting presentations so the client is not left alone with software and a knowledge base.
Who It Is For
InfraNet is designed for organizations where employee events create work across HR, Safety, Operations, managers, payroll, carriers, clinics, and leadership. Manufacturing, transportation, construction, distribution, warehousing, and multi-site employers often feel that fragmentation first.
It is for the HR person carrying too many responsibilities and for leaders who need to know whether work is moving without asking for another weekend status spreadsheet. It is especially valuable where missing a deadline, losing a document, or failing to connect related events already has a real operational cost.
The Promise
InfraNet gives HR one place to see open workforce events, know who owns the next step, keep relevant communications and documents on the file, surface work that needs attention, and close with a record.
It will not replace judgment, certify legal compliance, or silently steer the organization. It gives the work that must happen after something happens at work a connected home.
Common Questions
An HR compliance operations platform carries the work created by employee events across intake, ownership, deadlines, communication, documentation, attention, and closure. It works alongside the HRIS and helps preserve operational continuity across the people and stakeholders responsible for the response.
No. The HRIS remains the system of record for employee data and core employment administration. InfraNet is the operational layer around it, carrying the connected work that begins after an injury, leave request, concern, investigation, safety event, or other workforce event.
No. Every client receives the complete platform. InfraNet is configured around the responsibilities that apply to the organization, including relevant event types, sites, states, DOT responsibilities, union representation, and other operating overlays.
No. InfraNet supports operational work, attention, coordination, documentation, and follow-through. HR, leadership, counsel, and other responsible stakeholders retain authority for legal determinations, discipline, investigations, safety judgments, and employment decisions.
Concierge provides high-touch support around implementation and operation, including ten days of enhanced operational oversight for planned HR absence and quarterly and annual report presentations. The exact operating emphasis follows the client’s needs and agreed support model.
Show us what happens today—from the first report through the handoffs, deadlines, waiting, decisions, and close. We’ll evaluate the current workflow with you.
Bring Us a Real Event