Solutions

Unemployment Claims, Hearings & Chargebacks.

A separation rarely ends with the final paycheck. Claims, hearings, chargebacks, and experience ratings depend on documentation most systems never preserve.

The documentation most systems do not preserve.

An employee separation rarely ends with the final paycheck and COBRA notice. In practice, it often triggers an unemployment claim, potential hearing, chargeback risk, and documentation needs that can affect experience ratings for years.

It falls apart when the separation involves misconduct, performance issues, or disputed facts. Documentation is scattered. Context lives in manager notes or email. When the claim goes to a hearing or the experience rating increases, HR scrambles to reconstruct the story.

InfraNet approaches unemployment as part of the broader employment-event lifecycle — preserving context, supporting accurate responses, and building institutional awareness from the outcome.

What separation actually triggers.

Claims, hearings, and chargebacks

Too many chargeable claims increase your tax rate for years. Contested claims go to hearings where documentation and consistent testimony determine the outcome.

Connected employment history

Better systems connect the separation to full employment history — performance documentation, investigation notes, and related leave, workers’ comp, and complaint events — so responses are complete and defensible.

Hearing preparation

Hearings come down to contemporaneous notes, performance records, investigation summaries, and consistent policy application. Context must be assembled in one place, not reconstructed under deadline.

Multi-state visibility

The employee worked in one state; headquarters is in another. Benefit charging and experience rating rules differ. Location-aware workflows surface the right response requirements.

Event-driven workflows

Logging a separation surfaces unemployment response requirements, final pay and COBRA obligations, and related documentation needs automatically — not as a separate admin task weeks later.

Institutional awareness

Outcomes and lessons from unemployment claims feed into manager guidance and policy updates. The organization stops repeating the same separation mistakes.

10M+

Experience rating increases from chargeable claims can affect unemployment tax rates for years after a single contested separation.

3 years

Hearings are often lost not on the merits — but because documentation was scattered and the timeline could not be reconstructed under pressure.

10 days

Separations connected to prior leave, workers’ comp, or investigations need full context — not a basic state portal response.

Downstream obligations from a separation.

Most HR systems treat separation as a discrete event. The connections to unemployment, future claims, and organizational learning get lost. InfraNet connects separations to the full employment relationship — so state responses and hearing preparation are defensible, not reconstructed from email.

Chargeable unemployment claims affect experience ratings for years. Multi-state employers face different benefit charging rules by worksite. InfraNet treats separation as an employment event that surfaces unemployment obligations, COBRA, and documentation needs in context.

Preserve separation context before the hearing notice arrives.

InfraNet connects separations to the full employment relationship — so unemployment responses are accurate, defensible, and consistent.

Request Access