Solutions
Employee complaints, behavioral concerns, and workplace investigations — managed through a structured workflow with full audit trail.
When a workplace complaint leads to litigation, the question is not just what happened. It is what you did about it, when you did it, and whether you can prove it.
Most investigations fail not because they were conducted badly, but because the documentation was not there. The notes were on paper. The timeline lived in someone’s head. The outcome was communicated verbally. The follow-up was never documented.
InfraNet gives every investigation a structured home — from intake to resolution — with a complete audit trail.
Employee complaints captured through a structured intake workflow. Anonymous reporting supported. Information flows directly into an investigation case file with nature of complaint, parties, date, and supporting information.
Cases move through defined stages: received, assigned, under investigation, pending outcome, resolved. Each stage has specific documentation requirements and timestamped transitions.
Interview notes, dates, and participants documented as part of the case record. Every interview — complainant, witness, or subject — is recorded with date, participants, and summary.
Documents, correspondence, and supporting materials attached directly to the case. Emails, photographs, written statements, and other evidence stored in one place — not scattered across shared drives.
Investigation findings and corrective actions documented with rationale. What was found, what was not found, what actions will be taken, and why — all recorded and defensible.
Every action logged with timestamp and user. The investigation record is complete and defensible — not just the outcome, but the entire process that led to it.
42,301
Retaliation charges filed with the EEOC in FY2024 — the most common charge type for 14 consecutive years. Most start with a complaint that was not documented or a follow-up that did not happen.
$469M
EEOC monetary relief secured pre-litigation in FY2024. The cost of a single retaliation charge can far exceed the cost of implementing a structured investigation process.
88,531
Total EEOC charges filed in FY2024 — a 9% increase from the prior year. The trend is upward. Organizations without documented investigation processes are increasingly exposed.
Investigations fail most often not because the investigator was biased or incompetent, but because the process was not structured to produce a defensible record. Email threads replace case files. Spreadsheets replace status tracking. Verbal updates replace documented findings.
InfraNet replaces those fragmented tools with a single structured workflow. Every step is documented. Every action is logged. Every decision is recorded. The investigation happens once, and the documentation happens automatically as part of the process.
Documentation does not slow down investigations — it protects them. When a case is challenged, the documentation is the difference between a defensible decision and a costly liability.
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