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InfraNet structures the ADA interactive process so every accommodation request is handled consistently, documented completely, and defensible if challenged.
Unlike almost every other HR function, the ADA interactive process has no prescribed steps. No required form. No defined timeline. Just a legal obligation to engage in good faith — and significant liability if you cannot prove you did.
Most organizations manage accommodation requests through email threads, shared folders, and institutional memory. The request arrives in someone’s inbox. The conversation happens in meetings. The decision is communicated verbally. When the case is challenged months or years later, the documentation often is not there — not because anything improper happened, but because the process was never structured to produce a documented record.
InfraNet gives the interactive process a home — structured, documented, and defensible.
Every step captured: request received, medical information requested, options considered, decision made, implementation tracked. The workflow guides the administrator through each step.
Employee accommodation requests captured through a structured intake workflow. No email chains. Date, nature of request, stated limitation, and relevant context all captured consistently.
Certification requests, receipt dates, and follow-up deadlines tracked automatically. The timeline is documented and visible throughout the process.
Options considered and offered are documented as part of the record. The options discussed, the rationale for each, and the outcome of the consideration are all captured.
Final accommodation decisions documented with rationale and implementation details. When a denial occurs, the basis is recorded — undue hardship, direct threat, or other permissible reason.
Approved accommodations tracked over time. Reviews, modifications, and renewals managed in one place so changes are documented and the record stays current.
42,301
EEOC charges filed in fiscal year 2024. ADA charges are among the most common types filed when employees feel their accommodation request was mishandled.
$469M
Monetary relief the EEOC secured pre-litigation in FY2024. The majority of those charges could have been avoided or mitigated with proper documentation.
0
Prescribed steps in the ADA interactive process. Documentation is your only defense when a charge is filed — what was requested, when, what you did, and why.
The ADA interactive process becomes even more challenging as the organization grows. More employees means more accommodation requests. More requests means more variability in how they are handled without a standardized process. More variability means more risk.
InfraNet eliminates that inconsistency by providing a standardized workflow for every accommodation request — regardless of who receives the request, which location it comes from, or which manager handles it.
The ADA interactive process does not need to be complicated. It needs to be documented. InfraNet provides the structure that turns a flexible legal requirement into a defensible process.
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