Keep the interactive process moving without losing the human conversation.
InfraNet connects requests, job context, documentation, dialogue, option review, decisions, implementation, and follow-up while authorized people evaluate disability, qualification, accommodation, and undue-hardship questions.
Schedule an AssessmentIllustrative interface — not a disability or accommodation determination.
An accommodation need may appear inside another employee event.
A request may emerge through a medical restriction, leave discussion, performance conversation, workplace injury, pregnancy-related need, return-to-work plan, schedule issue, or direct employee statement.
InfraNet helps bring the potential need to authorized HR review without asking managers or the system to make the determination.
A visible process with room for real dialogue.
The workflow organizes work and evidence while preserving judgment, flexibility, and individual assessment.
Recognize
Capture a direct request, restriction, statement, or connected signal.
Respond
Address immediate needs, acknowledge the request, and assign an owner.
Understand
Gather job context, limitations, documentation, and employee perspective.
Explore
Discuss possible adjustments, alternatives, feasibility, and open questions.
Decide
Authorized people evaluate and document the individualized outcome.
Support
Implement, communicate, monitor effectiveness, and revisit when needed.
Let managers report the signal without turning them into eligibility reviewers.
The first step is often operational: what the employee shared, what work is affected, whether an immediate adjustment may be needed, and who should follow up.
Illustrative interface — facts require validation.
Understand the person’s limitation and the work—not just the request label.
The process can connect employee input, essential functions, schedule, environment, existing practices, restrictions, documentation, and manager knowledge while limiting sensitive access.
Illustrative job context — essential functions require customer validation.
Documentation is one input—not the entire interactive process.
InfraNet can track what was requested, delivery, receipt, authorized review, questions, follow-up, and access without treating a document as an automatic approval or denial.
Determine need
Authorized HR decides what information is appropriate for the individualized review.
Request
Record the approved request, date, delivery method, and employee communication.
Review
Limit access, preserve questions, and coordinate appropriate clarification.
Connect
Keep relevant limitations and work context available to authorized decision-makers.
Illustrative process — dialogue varies by request.
The interactive process is a sequence of communication and review.
InfraNet keeps outreach, meetings, employee input, manager context, follow-up questions, options, and commitments on one timeline so the process can continue through handoffs or new information.
The outcome needs an owner, rationale, communication, and implementation plan.
InfraNet preserves the authorized decision and the process supporting it without making legal, disability, qualification, or undue-hardship determinations.
Illustrative interface — customer authority controls the outcome.
Approval is not the end of the accommodation process.
The organization still needs to communicate the plan, prepare the manager, implement the adjustment, protect confidentiality, check effectiveness, respond to change, and revisit when appropriate.
Translate the authorized outcome into clear operational steps and owners.
Confirm whether the adjustment is working for the employee and the role.
Bring changes, new information, or concerns back into authorized review.
Accommodation work may intersect with leave, injury, performance, and return to work.
Leave
Keep related FMLA, state leave, paid leave, and schedule activity connected but distinct.
Injury and claims
Connect restrictions, claim coordination, and return-to-work activity for authorized review.
Performance and conduct
Preserve timing and separate issues without converting overlap into a conclusion.
Retaliation-sensitive follow-up
Keep later actions and concerns visible to authorized reviewers when appropriate.
See where dialogue, documentation, options, and follow-up currently separate.
We’ll map the accommodation process from first signal through implementation so you can see where InfraNet fits.