Interactive process documentation
Every step of the accommodation process captured: request received, medical information requested, options considered, decision made, implementation tracked.
Solutions
ADA accommodations. Documented. Defensible.
InfraNet structures the ADA interactive process so every accommodation request is handled consistently, documented completely, and defensible if challenged.
The interactive process has no standard procedure. That's the problem.
Unlike almost every other HR function, the ADA interactive process has no prescribed steps. No required form. No defined timeline. Just a legal obligation to engage in good faith — and a significant liability if you can't prove you did.
Most organizations manage accommodation requests through email threads, shared folders, and institutional memory. When a case gets challenged, the documentation often isn't there.
InfraNet gives the interactive process a home — structured, documented, and defensible.
Request intake
Employee accommodation requests captured through a structured intake workflow. No email chains.
Medical information tracking
Certification requests, receipt dates, and follow-up deadlines tracked automatically.
Accommodation options
Options considered and offered documented as part of the record.
Decision documentation
Final accommodation decisions documented with rationale and implementation details.
Ongoing tracking
Approved accommodations tracked over time. Reviews, modifications, and renewals managed in one place.
Statistics
42,301
EEOC charges filed in FY2024. ADA charges are among the most common.
$469M+
EEOC monetary relief secured pre-litigation in FY2024.
0
The number of prescribed steps in the ADA interactive process. Documentation is your only defense.