A case management system starts working when someone files a case. But most of what determines your compliance exposure happens before and after that moment — the near miss nobody connected, the leave clock already running, the return-to-work plan after the case closes.
That's the real difference between InfraNet and Case IQ.
Case IQ (formerly i-Sight) is an investigative case-management and compliance platform built around configurable intake, case workflows, documentation, analysis, and resolution across HR, ethics, fraud, security, and related compliance matters.
InfraNet starts with a different unit of work: the consequential employee event and the obligations it triggers across HR, safety, operations, payroll, carriers, clinics, counsel, and leadership. Investigations are one structured workflow inside it — alongside workers' compensation, OSHA recordkeeping, leave administration, safety operations, unemployment, union grievances, and return-to-work — connected so related patterns surface before they become larger operational problems.
Here's the full comparison.
InfraNet vs. Case IQ at a Glance
| InfraNet HR | Case IQ | |
|---|---|---|
| Built for | Consequential workforce events — injury, safety, leave, ER, unemployment, union, return-to-work | Investigative & compliance case management — HR, ethics, fraud, security |
| Ideal customer | Operationally complex employers — lean multi-site organizations to enterprise environments | Investigation and compliance teams managing case intake and caseload |
| Core promise | Cross-event visibility: connect incidents, claims, and cases to surface patterns | Case workflows from intake to resolution, built per organization |
| Domain logic | Ships built in — FMLA clocks, OSHA recordability, CBA steps, RTW plans | Defined per organization within a case-management framework |
| Employee intake | QR codes & mobile links — no employee accounts required | Hotline and web intake forms |
| Compliance scope | OSHA 300/300A/301, FMLA/ADA/PWFA, workers' comp, DOT, unemployment, union grievances | Case documentation adapted to compliance contexts |
| Audit trail | Audit history across supported workflows, cases, and communications | Case-level audit trail |
The difference isn't whether cases get managed. It's whether the operational lifecycle around them gets managed at all.
If That Is the Only Problem
If investigations and configurable case management are the only operational problem your team needs to solve, Case IQ may be enough.
If those cases also intersect with injuries, OSHA, leave, safety, union obligations, unemployment, and return-to-work, InfraNet was built for the whole job.
The Core Difference: Case Configuration or Compliance Operations Built In
Case IQ provides a configurable investigative case-management framework. InfraNet provides connected HR compliance operations with event-specific workflows already built in.
A configurable case engine can organize intake, documentation, assignments, deadlines, findings, and resolution across many kinds of investigations. But regulated workforce events are not interchangeable case types. Leave, workers' compensation, OSHA recordkeeping, accommodations, union grievances, and return to work each carry different obligations, clocks, documents, stakeholders, and closure conditions.
Configuring a case type called "Leave Request" can organize the record. It does not automatically create the underlying FMLA, accommodation, certification, notice, monitoring, and return-to-work logic.
InfraNet starts with that domain structure already in place. Employers configure ownership, communications, escalation, sites, jurisdictions, and operating rules without first having to invent the underlying process. InfraNet does not ask the customer to translate every regulated process into a case workflow before the platform becomes useful. The operational structure is already there; configuration adapts it to the employer.
Configuration adapts the workflow. It should not have to supply the domain knowledge.
The Machine 90 Problem: One employer logged 12 maintenance requests — 4 for the same door latch — totaling $3,200 in repeated repairs before anyone connected them. Nobody failed. Nobody hid anything. The insight was trapped across systems that never talked.
Case IQ can link related cases within its system — that's what case management does. InfraNet is designed to see the Machine 90 relationship natively, because maintenance requests, near misses, injuries, restrictions, and leave live inside the same operational environment. Machine 90 was never reported to a hotline; it was three routine events in three routine workflows, which may never enter an investigation workflow as related cases.
Connected doesn't mean merged: InfraNet links related operational timelines while preserving role-based access and the confidentiality boundaries appropriate to each event. A safety coordinator seeing the maintenance pattern doesn't mean anyone sees a confidential complaint file.
Feature-by-Feature Comparison
| Capability | InfraNet HR | Case IQ |
|---|---|---|
| Workplace investigations & complaints | ✅ Structured complaint and investigation records for evidence, findings, remediation, and retaliation flags | ✅ Configurable investigation workflows with AI assistance |
| Hotline / anonymous reporting | ✅ Anonymous concern intake with accountless follow-up | ✅ Hotline intake |
| Workers' compensation | ✅ Claim tracking: carriers, medical, indemnity, return-to-work, litigation | Not publicly positioned as a native workflow |
| OSHA recordkeeping | ✅ Native 300/300A/301 logs, recordability tracking, ITA export | Incident and compliance case workflows |
| Leave administration | ✅ FMLA, PWFA, STD/LTD, and parental leave administration with deadline tracking | Not publicly positioned as a native workflow |
| ADA / accommodations | ✅ Documented interactive process, tied to leave and case records | Not publicly positioned as a native workflow |
| Safety & incident management | ✅ Native near-miss to incident workflows with event-linked safety operations | Incident case workflows |
| DOT / driver compliance | ✅ Driver files and certification tracking, configured by site and jurisdiction | Not publicly positioned as a native workflow |
| Union grievances | ✅ CBA step deadlines on the shared operational timeline | Not publicly positioned as a native workflow |
| Unemployment claims | ✅ Deadline ledger with linked-complaint awareness | Not publicly positioned as a native workflow |
| Return-to-work | ✅ RTW plans: restrictions, modified duty, transition steps | Not publicly positioned as a native workflow |
| Cross-event pattern detection | ✅ Risk signals across events, locations, and equipment | Case analytics within the investigation system |
| Accountless employee intake | ✅ QR codes and mobile links — scan and report | Web forms and hotline |
| Deadline management | ✅ A shared deadline ledger across supported workflows | Case-level deadlines, defined per workflow |
| Configuration | ✅ Tunes built-in domain logic: automation rules, templates, escalation chains, site/jurisdiction profiles | Configuration defines the organization's case workflow |
| Audit trail | ✅ Workflow-level audit history, communication logs, time-in-state tracking | ✅ Case audit trail |
The left column is what ships before configuration begins.
When the Work Does Not Stop There
Case IQ is centered on configurable investigative and compliance case management. These are the situations where connected operations matter:
| Your situation | Better fit |
|---|---|
| HR team of 1–5 covering safety, comp, leave, AND investigations | InfraNet |
| Multi-site or enterprise operations that need cross-site, cross-event visibility | InfraNet |
| Manufacturing, logistics, food production, or construction workforce | InfraNet |
| Frontline workers without company email who need to report incidents | InfraNet |
| Compliance deadlines live in spreadsheets next to your case system | InfraNet |
| Repeat incidents keep surprising you ("didn't this happen last year?") | InfraNet |
| An investigation just turned into a comp claim, a leave request, or a retaliation risk | InfraNet |
Frequently Asked Questions
Is InfraNet a Case IQ alternative?
Yes — InfraNet includes a structured complaint and investigation case record for evidence, findings, remediation, and retaliation flags with audit history throughout. The difference: InfraNet also manages the workers' comp, OSHA, leave, safety, and return-to-work operations surrounding those investigations.
Does Case IQ handle FMLA, workers' comp, or OSHA recordkeeping?
Case IQ is an investigative case-management and compliance platform with configurable incident and compliance case workflows. Leave administration, workers' comp claim tracking, and native OSHA 300/300A recordkeeping are regulated operational processes — not investigation case types — and are not publicly positioned as native workflows in Case IQ.
What does "domain logic built in" mean?
Case IQ provides a configurable case-management framework — the workflow is defined per organization. InfraNet ships regulated processes pre-built: FMLA deadline tracking, OSHA recordability workflows, CBA grievance steps, RTW plans — each connected on a shared deadline ledger.
Is InfraNet configurable?
Yes — automation rules, communication templates, escalation chains, notification routing, workflow access, and site and jurisdiction profiles are all configured to your organization. The difference from a general case engine: you're tuning compliance logic that ships built in, not building it from a blank workflow.
Can employees report incidents without an account in InfraNet?
Yes. Employees scan a QR code — posted at a machine, station, or worksite — or use a mobile link to submit incidents and requests. No employee account or app installation required.
Does InfraNet make legal determinations?
No. InfraNet facilitates action, structures documentation, and keeps employees informed — it does not make legal determinations. Final decisions remain with the employer and its appropriate advisors, carriers, administrators, or counsel; InfraNet makes sure they have the complete record.
Who is InfraNet built for?
Operationally complex employers — from lean multi-site organizations to enterprise environments — in manufacturing, logistics, food production, and construction. Anywhere HR carries real operational weight, whether that's one person covering every function or a distributed team coordinating across sites.
The Bottom Line
Case IQ is a configurable investigative case-management platform for ethics, compliance, fraud, and security teams. InfraNet is an HR compliance operations platform built for employers whose HR teams also carry injury, workers' compensation, OSHA, leave, safety, unemployment, union, and return-to-work responsibilities.
The difference is not whether either platform manages cases. It is whether your organization needs a configurable engine for investigation caseload — or connected movement across several kinds of employee events, with the domain logic already built in.
A case engine organizes what you tell it. InfraNet already knows what the event demands. That's the difference configuration can't close.
Sources and methodology
Competitor information reflects publicly available product pages reviewed July 13, 2026. Capabilities may vary by edition, configuration, geography, contract, and implementation. Confirm requirements directly with each vendor. InfraNet welcomes corrections.