First hour
Confirm urgent facts, surface reporting clocks, establish owners, preserve the scene, and alert the right people.
Critical Event Response & Recovery
When the worst happens, no one should have to invent the sequence.
InfraNet holds the operational spine after a fatality, catastrophic injury, fire, explosion, or other severe workforce event—so the people on site can be human while the work that cannot stop keeps moving.
Response horizonCritical event opened
● Active0–1 hr
Stabilize the first hourLife safety, reporting clocks, family liaison, scene facts
Days 1–7
Coordinate the first weekAgency, carrier, leadership, workforce, operations
30 days
Carry the recoveryEmployee outreach, open commitments, sustainable handoff
InfraNet keeps the record. People retain judgment.
Why this exists
We hope you never need it. But hope is not a response plan.
A severe event is still an employee event in InfraNet—not because the loss is ordinary, but because the system can hold the sequence when the humans involved are shocked, grieving, or needed somewhere more important.
The response horizon
First hour. First week. The month that follows.
One event record changes altitude over time. Immediate obligations become coordinated work, then recovery and organizational memory.
First week
Coordinate agency and carrier requests, leadership presence, workforce communication, family contact, evidence, customer impact, and production continuity.
Thirty days
Keep commitments visible, support employee outreach, monitor requests, document decisions, and return the event to a sustainable rhythm.
The first hour
Facts before memory starts to fragment.
A calm, owned path through the questions that arrive all at once.
Life safety & scene
Transport, hospital, air ambulance, responders, entrapment, recovery status, scene control, and facts needed later.
Reporting clocks
Fatality, hospitalization, amputation, and eye-loss paths—surfaced without making legal determinations.
Family liaison
Name who will meet, update, and remain available to family members while protecting sensitive communication.
Evidence & third parties
Footage, photos, interviews, equipment ownership, leases, contractors, maintenance records, and follow-up.
Operational continuity
Line shutdowns, freight changes, customer commitments, inspection access, and deadlines still moving outside the event.
Ownership
Every urgent action has a named person, a clock, a record, and a visible handoff.
Human support, built in
The platform keeps work moving. People help carry the weight.
For the first 30 days, Critical Event Response includes enhanced oversight and added support at no additional cost. InfraNet holds the operational record while experienced HR support—or an appropriate fractional partner—can step in where a human is needed.
HR continuity
Coverage for owners, requests, documents, case coordination, and work that cannot wait.
Employee outreach
Careful communications and a private intake path for employees seeking additional support.
Recovery overview
Visibility into commitments, agency and carrier needs, employee impact, and handoffs.
Employee support request
Private, simple, and easy to reach.
What kind of support would help?
Someone to talk toWorkplace questionOther support
Requests route to the designated response team without turning grief into a workflow metric.
Employee support outreach
Silence is not a recovery plan.
Employees may be grieving, frightened, displaced, or unsure what happens next. InfraNet supports clear outreach, named points of contact, and a private way to ask for help—without pretending software can replace care.
The first week
One record for work arriving from every direction.
The case becomes the shared operating picture—not a new inbox one exhausted person must reconcile.
Agency & inspection
Site access, requests, interviews, documents, deadlines, and follow-through.
Carrier & counsel
Notices, claim materials, requested records, privileged lanes, and decision-makers.
Leadership & operations
Production impact, freight and customer changes, staffing, and escalation ownership.
Family & workforce
Liaison history, employee updates, support requests, and responsible communications.
Media & external parties
Named spokesperson, approved facts, inbound requests, contractors, and lessors.
Recovery & prevention
Corrective work, training, certifications, maintenance, near-miss learning, and commitments.
Clear boundaries
InfraNet holds the sequence. Responsible people retain authority.
Critical Event Response extends the compliance concierge. It does not turn InfraNet into emergency services, counsel, a carrier, or the incident commander.
Event intake and escalation; clocks, owners, documents, communications; HR continuity; employee outreach; operational follow-through.
Emergency responders, public agencies, the employer, incident leadership, counsel, medical professionals, carriers, and investigating authorities.
Critical Event Response & Recovery
We hope you never need it. If you do, you should not be left alone with software.
Build the response path before anyone has to use it.
Schedule an Assessment